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I recently had actually this trouble - here"s what ns did: ns contacted my ISP (Google Fiber) and also they called me that occasionally when companies like Amazon video or Netflix upgrade their apps customers could need to north the storage cache on your TVs in order because that the updated app to work. They claimed to unplug mine TV for at least 30 seconds; then, plug it back in and also hold down the power switch for around 20 seconds. This clearing the TVs cache and also Amazon Prime video clip started functioning again. Hope this helps!
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Did you try doing anything through the TV controls, choose press the clever Hub button on her TV remote, pick Samsung Apps indigenous the menu, and also then pick Prime Video?Also inspect out the information HERE
native Amazon on allowing Prime on various devices including TVs.

I recently had this difficulty - here"s what ns did: ns contacted mine ISP (Google Fiber) and they called me that occasionally when companies prefer Amazon video or Netflix upgrade their apps customers could need to empty the storage cache on your TVs in order because that the updated app to work. They claimed to unplug mine TV because that at the very least 30 seconds; then, plug it back in and hold down the power switch for about 20 seconds. This cleared the TVs cache and Amazon Prime video clip started functioning again. Expect this helps!
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